When will I receive my order?

• Cactus Reeds operates on an “as available” model. Reeds have a lead time of at least 3 days due to resting and rigorous testing.
• Processed cane is subject to availability, however should ship within a 2-3 day time frame of ordering.

Where are you located?

• Cactus Reeds is based in Austin, TX. Reeds made in Austin tend to benefit from using slightly larger cane diameters to compensate for humidity.

What is your return policy?

• Cactus Reeds hopes you like the reeds you receive, but we understand all oboists are different. The more information you give us about your playing ability & style, the better we can cater the reed to you. You can always give us feedback on the reeds you received via email (or in the notes before checkout) and we’ll try our best to accommodate them on your next order.
• For reed returns & exchanges, please pack and pad the original reed safely back in the original box & coffin it came in and remove all old shipping labels. Tape the coffin shut so it does not open during transit. You are responsible for packing all reed(s) securely and safely. If the reed(s) are damaged by careless packing, you will be responsible for the damages. In addition, if the reed(s) are suspected of usage, scraping, or manipulation in any way, it is not eligible for an exchange or a refund and the reed(s) will not be sent back to you.
• Reed(s) must be back in our shop before sending out a refund or a replacement.
• Return requests must be made withing 24 hours of delivery receipt. Please contact Cactus Reeds for return instructions.
• Return shipping costs will be deducted from refund amount.
• Cane, including tube cane and processed cane, are final sale and may not be returned or exchanged.